What does the pricing include?

Our pricing includes formula, packaging, labels (design + print). 

Do you ship internationally?
Yes, we ship worldwide.

What comes after the payment is done? 

After the payment is complete, you will receive an email from our team with a step by step process. 

What are your turn around time?

Private Label Products
Samples: 3 to 5 days plus shipping time
14-500 units: 10-14 days plus shipping time
2000 units: 3-4 weeks plus shipping time
2000 - 5000 units: 4 - 5 weeks plus shipping time

Orders over 5,000 units, please allow an additional 2 weeks.

Can I supply my own packaging for you to fill?

Yes, you can supply your own packaging for orders with 250 + units (per product) and we will fill it for you.

What type of products do you make?

We are strictly facial care only. We do not offer body products, hair care, make up or perfumes at this time.

Do you offer label design?

Yes, we have an in-house designer, we will design and print your labels for free.

Can you create custom products?

Unfortunately we don't offer custom formulations at this time. 

What is the shelf life of your products?

We have a 12-24 month shelf life on our products, depending on the type of product. They are made fresh to order and will have the full shelf life when they reach you.

Can I try samples? 

Yes, you can try samples, you can order them directly from our website.

Is there any other fees besides what we pay on the website?

Absolutely not, there are no hidden fees, only what you pay on the website, that is it.

Will my samples come with labels and packaging? 

Samples are not supplied in the packaging shown on our website. Samples supplied in vials, samples are not available for private label.

Can I change ingredients in your products?

Unfortunately we do not offer custom formulations at this time. 

How do I add labels to the product, I don’t see it on your website! 

Labels will be created by our designer via email, once you place your order, we will email you and guide you through the process. 

How long do I have to wait for my order? 

The private label order takes about 2 weeks to complete. Larger orders may take longer. 

Can I get your products in gallons without packaging? 

Absolutely, please email our team for more details info@hsprivatelabel.com 

How long do I have to wait for samples?

It takes 4-5 business days to process and ship your samples. If we are out of stock of a product from your order, it might take longer for us to fulfill your order. 

What is your refund policy?

Once an order has been placed it cannot be changed. Please double check that you have ordered the correct products etc. BEFORE proceeding through the checkout.

We do not offer refunds due to change of mind. In some extenuating circumstances we may be able to support you, however a 10% fee will be incurred (covering transaction fees and administration costs). 

If products are faulty or damaged, we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the item) with a photographs of the fault.

I didn’t receive an email that the product has been shipped! 

Please check your spam folder, if you still can’t find it, send us an email and our team will be happy to help info@hsprivatelabel.com

Can I buy your products without labels?

Yes, that can be done. Please email us for more details info@hsprivatelabel.com

Are you FDA approved? 

All of our products are made in an FDA approved facility. 

Is the source of Hyaluronic Acid vegan?

The Hyaluronic Acid used in our Hyaluronic Acid Gel Cream Base is Vegan and 100% Non Animal Derived.

Do you have to pay for the tops separate?
No, when ordering containers you have the option to select your closure when adding the product to your cart.