Frequently Asked Question

To start your own line the process is very simple:

1. Choose your favorite formulas (plus quantity)
2. Choose your packaging (available under each product)
3. Submit your name / logo
4. Place your order
5. Wait for your order to arrive.

Once your order is placed, our team will contact you with the next steps.

Our pricing includes formula, packaging, and free labels (design + print).

Yes, we ship worldwide.

Yes, we have an in-house designer, and we will design and print your labels for FREE.

At this time, we do not offer dropshipping services.

You don't have to be a licensed professional. Whether you're an industry expert or a newcomer, we are here to help bring your skincare vision to life. Our goal is to provide the necessary guidance and high-quality products to support your success, regardless of your background or experience level.

We are committed to transparency in our pricing. We do not have any hidden fees associated with our products or services. The amount you see on our website is the total cost you will pay.

Our business hours are from Monday to Friday, 9 am to 4 pm EST. During this time, our team is available to assist you with any inquiries, orders, or support you may need. If you have any questions or require assistance outside of these hours, please feel free to leave us a message, and we will get back to you promptly during our next business hours.

• After the payment is complete, you will receive an email from our team containing a step-by-step process. Please allow up to 24 hours for the email to arrive.

• Samples: 3 to 5 days plus shipping time
• 14-500 units: 14 days plus shipping time
• 500 - 2000 units: 4 weeks plus shipping time
• 2000 - 5000 units: 4 - 5 weeks plus shipping time
• For orders over 5,000 units, please allow an additional 3 weeks.

Yes, you can supply your packaging for orders with 150 + units (per product) and we will fill it for you.

The reorder process is very simple. Once you place your order, our team will reach out to confirm your designs, and afterward, your products will be shipped. The reorder process is much faster as we already have your designs on file.

Currently, our focus is primarily on facial care products. We do not offer body products, hair care, makeup, or perfumes at this time.

Unfortunately, we don't offer custom formulations at this time. 

Our products have a shelf life of 12-24 months, depending on the type of product. Fresh batches are made constantly, ensuring that they reach you with their full shelf life intact.

Absolutely! We provide the option to try samples of our products, allowing you to experience their quality before making a purchase. You can conveniently order these samples directly from our website.

Samples are typically provided in vials or alternative sample packaging. Also, note, samples are NOT available for private labeling. We aim to give customers the chance to experience our products before making a larger purchase. 

Unfortunately, we do not offer custom formulations at this time. 

Please note that the completion time for private label orders is typically around 2 weeks, excluding weekends. However, larger orders may require additional time for processing and production. 

Absolutely. We offer the option to order any product on our website in gallon size. To find the gallon options, simply scroll down to the bottom of the shop page.

• Samples typically take 4-5 business days to process and ship. If a product from your order is out of stock, it may take longer to fulfill your order.

Once an order has been placed it cannot be changed. Please double-check that you have ordered the correct products etc. BEFORE proceeding through the checkout.

We do not offer refunds due to a change of mind. In some extenuating circumstances, we may be able to support you, however, a 10% fee will be incurred (covering transaction fees and administration costs). 

If products are faulty or damaged, we will replace your items as soon as we can. Please contact us as soon as possible (ideally within 48 hours of receiving the item) with a photograph of the fault.

If you are unable to find our email in your inbox, kindly check your spam folder. In case you still cannot locate it, please don't hesitate to reach out to our team for assistance at support@icarepl.com We will be more than happy to help you and ensure that you receive the necessary information or support promptly.

Absolutely. After placing your order, please email us your order number and specify that you would like your products to be shipped without labels. We will make sure to accommodate your request and ship your order without labels as per your preference.

Our Hyaluronic Acid is vegan and derived entirely from non-animal sources. We are committed to providing vegan-friendly products that meet the highest ethical standards.

Certainly! When working with our private label service, you will have the flexibility to change the names of the products according to your preferences.

Unfortunately, we do not offer products with SPF at this time. 

We provide products in gallon sizes, which can be found on our website. Please note that the gallon-sized products do not come with pumps included. However, you can easily attach pumps to the gallon containers for convenient dispensing.

Shipping prices can be found directly on our website when you add products to your cart. If the shipping price is too high for your international order, we can try to look for other shipping companies to find the best price for you.

Certainly! We offer the option for you to design your own labels, and we will take care of the printing and application process.

Our products are made in the USA using safe and high-quality ingredients. They undergo testing and are manufactured in a registered facility.

Absolutely, please email our team at support@icarepl.com

We do not offer standalone packaging or labels for sale; they are only available as part of a complete private label order.